frient devices allow you to monitor, control, and automate a wide variety of aspects of your home, as long as they are connected to a supported hub.

For example, you can remotely turn on and off electric appliances using your smartphone with the 

, protect your home from fire and be notified if smoke is detected with the 

, and look out for leaks in hard to reach places with the 

Where can I get more information about frient devices?

You can find out more about our friently devices in our 

What wireless networks do frient devices support?

All frient products work exclusively via Zigbee. The devices are Zigbee certified and can communicate with each other through a Zigbee-supporting hub.

Installing a frient device is extremely easy and you can do it yourself, without needing to pay an expert or technician (except for the frient Smart DIN Relay which should only be installed, accessed, serviced, and maintained by a qualified electrical personnel).

It is as easy as inserting the included batteries in the device (if batteries are needed), ensuring it is turned on and searching for a Zigbee network, and adding it to your smart home via your smart home app.

Learn more in the Get started/Installation section of your manual.

You can control your frient devices through the app user interface offered by your smart home system. This can be either a wall-mounted terminal, an app on your smartphone or tablet, or a webpage on your computer.

Can I control my connected devices while away from home?

Yes, you can easily control your devices while away from home through your smart home app on your smartphone or tablet.

How do I reset my frient devices to their factory setting?

Resetting is needed if you want to connect your devices to another hub, or if you need to perform a factory reset to eliminate abnormal behavior.

For most of the frient devices, a factory reset is performed by holding the menu button for 15 seconds.

You can find detailed instructions on how to do this for your product in the ‘Resetting’ section.

Some of the frient devices need to be connected to electricity via a socket (e.g. Smart Plug Mini) – remember to factory reset them while they are powered on.

Some of the frient devices will do their basic job without a hub, however, in order to get the full functionality of the devices, you’ll need a compatible hub.

When the device is not connected to any hub, it will at certain times search for a connection – causing higher battery consumption.

Can I connect multiple frient warning devices, so they can all react together?

Such a functionality can only be handled by a hub. If the hub does support such functionality, frient warning devices are capable of performing that way.

Is it possible to see the device’s battery percentage in my smart home app?

Currently, there is no support to indicate the battery percentage.

Our devices are designed for indoor use only and cannot be recommended for outdoor use unless it’s stated differently on the 

The frient devices are capable of it, however, this option requires a specific hub that supports such a solution.

Do the frient sensors need to be mounted in any specific way to provide accurate readings?

The placement is different for each of the sensors. To make sure that the received readings will be as accurate as possible, check the mounting or placement instructions for your sensor and follow the recommendations to find the best spot for your device.

Remember to always keep your devices within the Zigbee network range.

Where can I find technical information for the frient devices?

Technical specifications are available for each of our products on their 

To find them just select the product of your interest, scroll down, and click on “See all specifications” under the ‘Specifications’ section.

What’s the battery lifetime of the devices?

The battery lifetime of the frient devices ranges from 2 to 9 years, depending on the product.

To see the battery life of the product you’re interested in, please visit the 

 on our website, select the product, and navigate to the ‘Specifications’ section.

General questions about devices

General questions about devices

Wireless networks, remote controlling of devices, battery lifetime, and more.